Unit 5- Contribute to Good Working Relationships

Communication is essential to success in the workplace. if you communicate well with each other you'll raise morale, promote creativity and increase productivity. 


To increase communication levels with your workmates, you have to: 

• Take into consideration the personality, attitude and ability of the people you are talking to and when they talk to you they should take into consideration the same qualities. 
• Speak clearly and in a moderate pace so that you are easily understood, and if there is any background noise in the room you also need to take the right action such as raising your voice accordingly so that everyone hears you, or trying to prevent the disruption if it is possible.  
• Try and think of ways to continue the discussion instead of replying with a simple yes or no, give reasons on why you agree or disagree as that promotes creativity and productivity as everyone has their own input. 
• Do not promote bad behaviour and try not to be the target of negative behaviour, as you can influence other peoples actions even if you don't know that you are.
• Combine strength with sensitivity. meaning you have to provide a balance as being too aggressive or demanding has more or less the same effect as being passive in the long term, it becomes ineffective and you lose respect of everyone. There has to be a balance.
• Maintain Eye contact with people so that they get your attention.
• Brief effectively, by encouraging questions for clarification and finding different ways to explain things.
• Encourage others to reach agreement.
• Identify any potential or actual difficulties or problems.
• Discuss options for responding to problems and difficulties with relevant people when appropriate.
• Encourage staff to look at and evaluate their own and others' work, so that they provide praise and constructive feedback and respond positively to feedback from others.
• Encourage staff to make positive contributions to meetings.
• Establish and promote constructive relationships with others.
• Take the lead in resolving any potential and actual difficulties and problems with colleagues, clients or other external agents.
• Negotiate and liaise effectively in ways that follow any identified requirements and constraints.
• Provide feedback, advice and support to motivate staff.